Bank Holiday Closure
The office telephone service will close at 5pm on Friday 30 April and will not be open for Bank Holiday Monday 3 May. The office telephone service will be open again from 8:45am on Tuesday 4 May. If you have an emergency repair when we are closed, please ring Leeds City Council Out of […]
BITMO offices open on 17 and 20 January
The BITMO housing office and BITMOs GATE will both be open for in-person visits on Monday 17 and Thursday 20 January. Please note both services are closed for lunch between 12pm and 1pm. This limited service is because of the ongoing issue of transmission of the COVID-19 virus. The telephone service is available Monday […]
News
Bank Holiday closure The office telephone service will close at 5pm on Thursday 1st April and will not be open for Good Friday 2nd April and Bank Holiday Monday 5th April. The office telephone service will be open again from 8:45am on Tuesday 6th April. If you have an emergency repair when we are […]
Christmas and New Year opening
BITMO’s housing office – the housing counter and the telephone service – will be business as normal until 5pm on Monday 23 December and again from Thursday 2 January. See the table below for the service from 24 December to 1 January. If you have an emergency when the office is closed, please call […]
Proud of our service – but sometimes the housing counter has to close
BITMO is controlled by the tenants of Belle Isle. We are very proud of the extra services that we provide over and above those provided by many councils or housing associations. Just some of the examples of the extras are: We have a caretaking team where often this is contracted out to private cleaning […]
Caretaking Service
[…] Landscaping works that include strimming works to these properties have been put on hold due to Covid 19 restrictions, however we are looking to reintroduce this maintenance service shortly. Litter picking and maintenance of sporty space Repairing and building fences. These must be ordered through BITMO. Many landlords have replaced their caretakers with contract […]
Feedback & Complaints
[…] cause of any failure, we aim to rectify it to prevent it happening again. If there is no service failure the aim is to manage the customers’ expectations by explaining what the service offering is and considering whether we need to amend the service offering to provide a higher level of service. Stage 1 […]
Anti-Social Behaviour
[…] a nuisance or annoyance. BITMO works closely with the Leeds Anti-Social Behaviour Team and works in line with Leeds City Council’s Anti-Social Behaviour & Noise Nuisance Interim Service Offer 2024, which you can read here. BITMO-leaflet_ASBDownload Reporting Antisocial Behaviour If you are a council tenant in the BITMO area you need to report the […]
What is BITMO?
[…] Management Organisation (BITMO) is a locally based organisation, run by tenants of Belle Isle estate. BITMO is responsible for managing Leeds City Council’s housing and estate management services in the Belle Isle neighbourhood of Leeds. We work closely with Leeds City Council. BITMO is the largest estate based TMO in the country. Belle Isle […]
BITMO’s repair contract with Mears
[…] years. We have the ability to end the contract in October 2026 or award a further period of 12 months at a time for five years. The service achieves satisfaction levels at consistently around 80 – 90%. The complaints we receive are not normally about the length of time it takes to get a […]
