Proud of our service – but sometimes the housing counter has to close

9 February 2023

BITMO is controlled by the tenants of Belle Isle. We are very proud of the extra services that we provide over and above those provided by many councils or housing associations. Just some of the examples of the extras are:

We have a caretaking team where often this is contracted out to private cleaning companies

We run the BITMOs GATE community centre along with our team of local volunteers

We offer a £70,000 a year BITMO Community Fund

We run a series of free food and activity events in summer holidays as well as free tutoring for Year 3 and 4 pupils

We are also really proud to run a housing counter, open 30 hours a week, where you can walk in and talk to housing staff directly. Many other housing organisations offer a call centre only, or you have to go to a community hub where you can talk to general council staff who will pass a message to your housing for you.

But sometimes the housing counter has to close.

BITMO is a small organisation and so when our staff are away from work – for example on leave, unwell or training – we can’t always keep the housing counter open. At these times we will always provide a full telephone service. If your call goes to voicemail – probably because our staff are taking other calls – please leave a message and we will call you back. You can also email us at and you can report a repair online here.

BITMO is run by Belle Isle tenants and is committed to building a stronger and safer Belle Isle.

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Belle Isle Gala - Saturday 6 July at Windmill School

Are you coming to the Belle Isle Gala?

There are lots of free attractions as well as low cost items for sale on stalls and low cost food.

You can read more about the Gala and follow any updates here.

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