Christmas and New Year opening

26 November 2024

BITMO’s housing office – the housing counter and the telephone service – will be business as normal until 5pm on Monday 23 December and again from Thursday 2 January. See the table below for the service from 24 December to 1 January.

If you have an emergency when the office is closed, please call the Out of Hours Emergency Number 0113 376 0499

Here are some examples of emergency repairs:

  • Loss of power or heating – if you have a problem with your power supply, check the fuse box first, if you have access to the internet, please check Northern Power Grid for power cuts in your area before calling in the repair.
  • Major leaks or flooding – if you have a leak which you cannot contain , turn the water off at the stop tap until help arrives.
  • Broken doors or windows – this will be made safe on the initial visit and then booked in for a standard repair when the office is open
  • Lost or stolen keys
  • Unsafe electrical fittings 

If you smell gas, you should:

  1. Call Northern Power Grid immediately on 0800 111 999
  2. Turn off the gas
  3. Don’t turn on or off any light switches or power sockets
  4. Open your windows and air the property 

We would like this opportunity to wish you all a Merry Christmas and a Happy New Year

BITMO’s GATE community centre will run normal hours until Friday 20 December. It will be open 1-4pm on Saturday 21 December for the repair café and then as follows:

Monday 23 December – 9-5pm

Tuesday 24 – Wednesday 25 – Thursday 26 December – CLOSED

Friday 27 December 9am-1pm – breakfast and children’s craft session.

Monday 30 December 9-5pm

Tuesday 31 December – Wednesday 1 Janaury – CLOSED

Thursday 2 January 1-5pm, Friday 3 January 9am-1pm – breakfast and children’s craft session.


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BITMO closed for staff training 6 December

The BITMO housing office will be closed Friday 6th December for staff training. We will only be taking emergency calls on this day.  If you have an emergency then please call 07562 439839. The office and BITMO’s GATE are back open as usual Monday 9th December at 9am.

BITMO’s GATE will be opened by volunteers from Belle Isle Community Kitchen for breakfast only 9am – 12pm, last orders at 11am. There will be no BITMO staff present. The foodbank is open as normal 1.30-3.30pm.

BITMO’s Board has opened a new Winter Warmth Fund for this winter. The Board understand the cost of living crisis that is affecting many people and have allocated money from their budget to pay for goods that can help you and your family keep warm this winter.

BITMO households in need of extra support can apply for a winter warmth pack which will contain large fleecy sherpa blankets, hot water bottles with covers and fleecy socks, with the amounts depending on how many people are in our household.

You can find out more and apply for a Winter Warmth Pack here.

 

 

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