Accessibility statement for Belle Isle TMO

Last updated: 17/09/2020

In developing this website and compiling this statement, we have paid observation to the following guidelines and requirements:

This accessibility statement applies to, the primary website for Belle Isle Tenant Management Organisation Ltd in Leeds, UK.

This website is run by BITMO and Orange Crush Digital Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 150% on selected text, without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text without 3rd party software
  • You cannot skip to the main content when using a screen reader
  • There’s a limit to how much you can enlarge text via our interface

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 0800 389 5503

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here.

Technical information about this website’s accessibility

BITMO is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

Non-accessible content

Success Criterion 1.4.3 Contrast (Minimum)
Some text that is white and against the corporate colours (green, orange) falls short of the recommended ratio.

Success Criterion 1.4.4 Resize text
Text can be resized to 150% which is slightly lower than the recommendation. We feel a 200% increase would be excessive based on the font choice and layout.

Success Criterion 2.4.7 Focus Visible
Not all navigable elements show a focus state

There is no audio of video content at the time of writing, therefore criteria relevant to such media has not been considered.

Non-compliance with the accessibility regulations

Some images may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Through admin training we intend to ensure that alternate text is provided with each image uploaded via the CMS.

Some content doesn’t meet the recommended contrast ratio minimum of 4.5:1. This is where the corporate colours have been used and we are unable to adjust them. In time, we intent to introduce a well-designed contrast control UI function that will let the user switch to a stronger contrast version in terms of the colour scheme.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the primary and essential site content is published and available to those who need it, likely to be in approx 3 months.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing information and updates for our services. For example, we have comprehensive PDF newsletters available. Due to the nature and design of these newsletters, some of the content may not be fully accessible to screen readers.

Live video
We currently do not host live video. Should we do so, we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

In the near future we plan to review the overall accessibility of our website to ensure it meets as much of the standards as is possible and reasonable. This will involve our own testing, but also the testing and feedback from a variety of general web users who will be visiting the site the most, many of whom have differing levels of IT experience and ability.

Our website contains a large volume of information, some of which is essential, and we are committed to making sure that everyone who needs the information is able to access it successfully.

Preparation of this accessibility statement

This statement was prepared on 17/09/2020. It was last reviewed on 17/09/2020.

This website was last tested on 17/09/2020. The test was carried out by Orange Crush Digital Ltd.

As well as performing our own general testing of the website, we engaged a suitable 3rd party group of local individuals of mixed background and ability to use the website and provide feedback. This was done virtually and was limited as a result (due to COVID-19). We would normally perform more intensive user-testing in a physical environment and intend to reassess the website accessibility when conditions allow us to do so.

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