Our Performance

Belle Isle TMO Performance

Performance information is presented to show how BITMO fulfills its main objectives of:

• Investing in Peoples Homes
• Building Tenant Control
• Supporting People to Live Well

Service Standards

As a tenant-led organisation, BITMO is guided by values that put tenants first. We are accountable to our tenants and are committed to delivering services that are honest, fair and focused on achieving the best possible outcomes.

We will:

• treat every tenant with dignity, fairness and respect;
• communicate openly and honestly;
• work with you to solve problems wherever possible;
• explain clearly when we cannot do what you have asked and why;
• continually review and improve our services to ensure they remain efficient, effective and tenant focused;
• make reasonable adjustments so everyone can access our services and participate in the organisation.

If you are not happy with the outcome of your service request you have the right to complain using our complaints procedure (Feedback, Complaints & Compensation – Belle Isle TMO).

BITMO adheres to the Service Standards of Leeds City Council ( Housing Leeds – service standards | Leeds.gov.uk). It also seeks to go over and above these standards wherever possible.

Performance Updates

Tenant Satisfaction Measures (TSM’s)

Operations Committee & Performance Indicators

BITMO Reports & Financial Statements

BITMO trophy cabinet

• 2025 – National Federation of TMO’s (NFTMO) Highly Commended, Project – BITMO’s Community Fund
• 2025 – National Federation of TMO’s (NFTMO) Highly Commended, Community Champion – (Penny Virdee)
• 2023 – National Federation of TMOs (NFTMO) 2023 award for Manager of the Year (Peter Sutton)
• 2019 – National Federation of TMOs (NFTMO) 2019 award for Effective Partnership Working
• 2019 – Association of Gas Safety Managers (AGSM) Finalist award
• 2018 – Innovation in Service Delivery Award – National Federation of TMO
• 2016 – AGSM Gas Safety Awards – WINNER – Gas Industry Leadership demonstrating Board Level Involvement in Gas Safety
• 2013 – NFTMO – WINNER – Most Improved Tenant Management Organisation
• 2017 – UK Housing Awards – Finalist – Outstanding Approach to Tenant Empowerment
• 2017 AGSM Gas Safety Awards – Finalist
• 2017 –TPAS Tenant of the Year Northern Region Finals – Finalist – Belle Isle Tenant Ken Ingram
• 2016 – UK Housing Awards – Finalists – Outstanding Approach to Repairs and Maintenance
• 2016 – AGSM Gas Safety Awards – WINNER – Gas Industry Leadership demonstrating Board Level Involvement in Gas Safety
• 2014 – NFTMO – WINNER – Community Empowerment
• 2015 – TPAS – Finalists – Digital Inclusion
• 2015 – TPAS – Finalists – Tenant of the Year
• 2015 – UK Housing Awards – Finalists – Community Empowerment
• 2016 – UK Housing Awards – Finalists – Outstanding Repairs Service