Report a Repair

Only the tenant or joint tenant can report a repair. If you want someone else to be able to report a repair for you please fill in the advocate consent form here.

There are four ways you can report a repair to BITMO

0113 378 2188 or 0800 389 5503 (office hours)

Emergency out of hours: 0113 376 0499

BITMO will contact you on the same or next working day.

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The BITMO housing counter is in Aberfield Gate, off Belle Isle Road.
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Opening hours

Monday 9-5
Tuesday 9-5
Wednesday 9-1
Thursday 9-5
Friday 9-4

Closed on bank holidays.

Use the Leeds City Council website Please note you need your rent (or leasehold) account number to use this site.


You are responsible for some repairs to your home such as unblocking sinks and toilets. The full list is in the repairs handbook. If we have to carry out a repair that you are responsible for we will recharge you.