Only the tenant or joint tenant can report a repair. If you want someone else to be able to report a repair for you please fill in the advocate consent form here.
There are four ways you can report a repair to BITMO
BITMO will contact you on the same or next working day.
[this goes to firstname.lastname@example.org]
The BITMO housing counter is in Aberfield Gate, off Belle Isle Road.
View on map >
Closed on bank holidays.
You are responsible for some repairs to your home such as unblocking sinks and toilets. The full list is in the repairs handbook. If we have to carry out a repair that you are responsible for we will recharge you.