Measurement of BITMO Performance: Six Months to 30th September 2026
BITMO asks a research firm (Acuity) to undertake quarterly tenant surveys to help measure our performance. It should be noted that results for each quarter have a larger potential margin of error than annual results because of the relatively lower sample sizes.*
80% of those asked were satisfied with BITMO’s overall performance for the half year to 30.9.26. This compares to 76% for the full year to 31st March 2026.
83% of those asked were satisfied overall with repairs carried out and with the time taken to complete the work. These represent an increase of 4-5% from the prior year.
83% of respondents thought that BITMO provides a home that is well maintained. This compares to 76% for 2025-26. 80% thought that we provide a home that is safe (a decrease of 1% from the prior year – currently subject to further research).
75% of people thought that we listened to your views and acted on them (68% in 2025-6). 83% thought that they were kept informed (79% 2025-26) and 88% considered that we treated them fairly and with respect (84% 2025-26).
56% of those surveyed were happy with how their complaint had been handled (35% 2025-26).
78% were satisfied with our approach taken to anti-social behaviour (ASB). This compares to 57% for the prior year. We continue to carry out ASB Action Awareness Days across the estate.
79% were happy that communal areas were kept clean and well maintained. This is an increase of 6% from 2025-26.
87% of those surveyed considered that BITMO had made a positive contribution to the neighbourhood – an increase of 9% from 2025-6.
(* A full year’s results has a margin for error of +/- 5% whereas those for six months are +/- 7.6%.)
Are you interested in helping improve BITMO’s performance? To find out more please contact call Peter Olver on 0113 378 2188 or email him.
