Measurement of BITMO Performance: Six Months to 30^th September 2026

BITMO asks a research firm (Acuity) to undertake quarterly tenant surveys to help measure our performance. It should be noted that results for each quarter have a larger potential margin of error than annual results because of the relatively lower sample sizes.* 

80% of those asked were satisfied with BITMO’s overall performance for the half year to 30.9.26. This compares to 76% for the full year to 31^st March 2026.

  83% of those asked were satisfied overall with repairs carried out and with the time taken to complete the work. These represent an increase of 4-5% from the prior year.

 83% of respondents thought that BITMO provides a home that is well maintained. This compares to 76% for 2025-26. 80% thought that we provide a home that is safe (a decrease of 1% from the prior year – currently subject to further research).

 75% of people thought that we listened to your views and acted on them (68% in 2025-6). 83% thought that they were kept informed (79% 2025-26) and 88% considered that we treated them fairly and with respect (84% 2025-26).

56% of those surveyed were happy with how their complaint had been handled (35% 2025-26).

78% were satisfied with our approach taken to anti-social behaviour (ASB). This compares to 57% for the prior year. We continue to carry out ASB Action Awareness Days across the estate.

79% were happy that communal areas were kept clean and well maintained. This is an increase of 6% from 2025-26.

 87% of those surveyed considered that BITMO had made a positive contribution to the neighbourhood – an increase of 9% from 2025-6.

(* A full year’s results has a margin for error of +/- 5% whereas those for six months are +/- 7.6%.)

Are you interested in helping improve BITMO’s performance? To find out more please contact call Peter Olver on 0113 378 2188 or email him.

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You can listen to this email by clicking the link below.

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You can listen to the email by clicking the link below.

You can read the email by clicking here.

Mary was born on 27th July 1937, in Grove Place, Hunslet. She had a brother and four sisters. Her mum and dad were Flori and Leonard Palmer.

Mary and her family moved to 1 Broom Place in Belle Isle when she was 3 years old, Mary recalls listening to all the planes going over the house during the War and she would stand watching them. Mary had her photo taken from the front garden while watching planes go over. This picture was later used in a book that was published about Belle Isle in the 1980s. It was called Belle Isle – Hatches, Matches. Dispatches. Mary has always loved to dance and recalls dancing at Roundhay Park for a very special lady – Princess Elizabeth, who later became Queen Elizabeth.

Mary went to the crypt school under the church from the age of 3 years old to 7, then went to Hunslet “Nash” school from 7 to 15 years old.

After leaving school, Mary went to work as a machinist at Sydney A Smith’s on Goodman Street in Hunslet, where she met her first husband, Keith. They had David, Gordon, Janice and Carol. Keith sadly passed away at the age of 27, leaving Mary to raise the children alone.

Mary went on to meet and marry Patrick Cassidy. They had Patricia, Phillip and Glen together.

Mary then went to work at John Barron’s sewing. She then left and started working from home as it was easier with the children. Mary worked for David Smith, she did sewing from home.

When the children were getting older Mary went to work at Broom Post Office. This was in 1978 and she stayed there until the shop was sold in 1999. Mary recalls these as the best days of her life working in the post office. She had a very good friend Shirley who worked with her, she recalls this being like her second family and had many happy times with them all at the post office.

Mary moved to Broom Road, then bought a house in the Orions, where she lived from from 1968 to 2013 and from there moved to Belle Isle Circus.

After 48 years together Patrick sadly passed away. Then in 2025 Mary’s daughter Janice also passed away.

Have you got any more life stories you would like to see published, or local history or information? Contact Peter Sutton at BITMO.

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by Sergeant Dan Ryder

I am the lead Neighbourhood Sergeant for Middleton & Belle Isle ward and have held this position for the last 3 years. I have 22 years’ service and much of my career has been on proactive Policing teams. I have worked as a neighbourhood sergeant for the last 5 years. Working with partnership agencies such as housing associations and Leeds City Council services along with your local elected officials, we continue to work to reduce crime and antisocial behaviour in the area. We hold regular meetings where we analyse reports from the community and set 3 local priorities that we work to target and reduce to improve the community’s way of life.

These currently are:

• To target the anti-social vehicle use and criminality around the ward area

Over the last few years, we have significantly reduced the calls for service for off road bikes, we continue to target the issue recovering bikes and reporting offenders to court. With a small team we do require support to focus our patrols in the correct areas where we receive the most reports and therefore to assist us in tackling this issue, if you have any information in relation to these issues please ring 101 or report it on the West Yorkshire police website.

• To Target drug dealing and antisocial drug use in the area

We continue to use intelligence led Policing and High Demand Reporting Areas to identify the areas of drug dealing and ASB use take place and actively target those areas through patrols and disruption. Look to develop intelligence around addresses and offenders linked to the dealing of drugs. 

Working with UKBF who are supporting with intercepting large amount of drugs coming into the area. 

• To target the increased Anti social behaviour around the retail park and District Centre

 We have so far identified and issued out 30 Anti-social Behaviour Contracts to youths found committing ASB in the area which include exclusions from the area. We continue to work in partnership with the Leeds Anti-social Behaviour Team for the ongoing management of these offenders. We are also working closely with the retail outlets in the area, to secure the area and protect it from attracting anti-social behaviour. We have received a significant reduction in calls for service in the area from 30 calls a month to 5.

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Housing Leeds and BITMO want to make it easier for tenants to understand:

• the standards of service you can expect
• how well they and BITMO are performing, so you can hold them and us to account

Please take part in the survey by clicking on this link.

The survey will take around 5 minutes and will close on the 21 June 2026.

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