You can listen to the May 2025 tenant email by clicking the link below.

You can read the May 2025 email by clicking here.

An independent company regularly surveys our tenants to find out how satisfied they are with our work.

82% of those asked were satisfied overall with repairs carried out and with the time taken to complete the work. This is a more than 10% improvement on the prior year and over 10% higher than the rest of South Leeds.

73% of respondents thought that BITMO provides a home that is well maintained. This compares to 69% for the rest of south Leeds. 79% thought that we provide a home that is safe (compared to 74% for the rest of South Leeds.

65% of people thought that we listened to your views and acted on them. 78% thought that they were kept informed and 79% considered that we treated them fairly and with respect. All of these results were ahead of the average for South Leeds.

We also measure performance in other ways. These are the figures for the year from April 2024 to March 2025

BITMO successfully completed 93% of our planned Home Visits. These are necessary to ensure that tenants are happy and safe in their homes and that the tenancy is working well. The average for South Leeds was 81%.

We collected £97.83 of every £100 owed in rent. This compares to £96.22 for last year. The average collection throughout Leeds was £96.15. The total amount of rent owed from homes managed by BITMO was £140k. This is around half the amount owed in comparison housing office areas.

BITMO helped generate £450,833 to help 167 BITMO households in financial hardship (£386k for 179 households in the previous year). We also bought 129 essential major household items for those in most need. Working with Belle Isle Community Kitchen, we also provided free meals at BITMO’s GATE three times a week.

We spent £1,620,000 on roofs, kitchens, bathrooms, heating, adaptations, fencing and other items to help make sure that people’s homes and surroundings were at a decent standard.

There were 8 empty properties as at the end of the financial year and the average turnaround time to relet was 38 days.

62 anti-social behaviour cases were closed in the year with some 74% of those showing indications that the situation had improved. We know that more work is needed and are conducting a campaign to encourage reporting.

Are you interested in helping improve BITMO’s performance? To find out more please contact call Peter Olver on 0113 378 2188 or email Peter.Olver@belleisletmo.co.uk

You can find out more about BITMO’s performance on our website here.

🎯 BITMO Needs You!
💬 Become a Tenant Board Member
🌟 No experience needed – just your voice and passion!

📅 Thursday, 29th May
🕟 Drop in from 4:30 PM
📍 Belle Isle TMO Office
🕓 Training: 4:45 PM – 5:30 PM

Want to help shape the future of the Belle Isle community?
Come along to a friendly info session to learn what it’s like to be a Board Member — a role that’s rewarding, confidence-building, and makes a real difference.

✨ We’ll support you every step of the way
✨ Perfect for anyone – no prior experience required
✨ Especially welcoming tenants aged 50 and under

📣 Limited spaces – book now!
📞 Contact Karen.Hoole@belleisletmo.co.uk to register your interest or call 0113 378 2182.
📬 We’ll get in touch to confirm your place!

Be involved. Be heard. Be the change.
#BITMOTenants #CommunityLeaders #GetInvolved

You can listen to the email by clicking below.

You can read the email by clicking here.

You can listen to the email by clicking here:

You can read the email here.

You can listen to the tenant email by clicking below.

You can read the tenant email here.

You can listen to the January email by clicking here

You can read the January email by clicking here.

You can listen to the December email by clicking here

You can read the December email by clicking here.

Do you live in Belle Isle?

Could you spare some time?

Do you want to help make a difference to services and the community?

Could you be a BITMO Board Member?

What is Belle Isle Tenant Management Organisation (BITMO)?

BITMO is a tenant-controlled organisation that has been responsible for managing Leeds City Council’s housing and estate management services in the Belle Isle neighbourhood of Leeds since 2004.  Services are delivered through a Management Agreement under the ‘Right to Manage Regulations’. BITMO manages the following services for the Belle Isle Estate (about 1,830 Council properties).

Repairs, planned investment, caretaking, lettings, dealing with anti-social behaviour, support to vulnerable tenants, Retirement Life (housing for older tenants), rent collection and tenancy changes and community development.

BITMO is an independent organisation whose Board of management has a permanent majority of local tenants and is elected by local tenants (who are its Shareholders) on an annual basis.

What are BITMO Board members responsible for and what do they do?

The BITMO Board sets the strategy, direction and policies for;

•            Letting empty houses

•            Repairs and maintenance

•            Rent arrears

•            Tenancy management

•            The GATE community activities and development

•            Maintaining the estate.

Board members do not run these services directly, instead there is a team of staff who report to the Board and run things on a day to day basis.

Board members attend about six Board meetings per year. These meetings are held in the BITMO offices on the estate.

 The Board has a Chairperson who is elected every year and manages Board meetings.  BITMO has two Vice Chairs who support the Chair.

Amongst other things Board members decide and discuss the following;

•            How the organisation spends its money

•            Priorities for the estate – including managing improvement work and contracts to homes and the estate

•            How the organisation is performing and how things can be best delivered – for example whether repairs are being done quickly enough and on time.

BITMO provides training to Board members.

Who can become a BITMO Board member and how does it happen?

BITMO has two types of Board members – Tenant Board members and Co-optees.

To become a tenant Board member you must be;

•            Over the age of 18

•            A Council Tenant in the BITMO area

•            A Shareholder of BITMO (with a simple sign-up procedure and no cost)

•            Elected at the Annual General Meeting

To become a co-opted Board member you must be elected by the Board itself.

Where can you get more information?

Please contact Karen Hoole on 0113 378 2182 or complete the form below and we can arrange for you to receive more information or to arrange a discussion with the Chair of the Board or the Chief Executive Officer.

Name *

First

Last

First line of your address *

Are you a BITMO tenant*?

• Yes
• No

*Leeds City Council tenant in the BITMO area

Can we contact you by phone?

Please give a phone number we can contact you on

Would you prefer to be contacted by email?

Email

Confirm Email

Submit

Click here to read the email sent to Belle Isle tenants in November 2024.