BITMO News for Belle Isle Tenants – February 2024

Every month BITMO emails tenants with updates about BITMO’s services and news that may interest Belle Isle residents. You can read the email here.

Have a question about this page?

Fill out the form below and we will get back to you as soon as possible.

    A positive mood at BITMO

    by BITMO Chief Executive, Deborah Kelly

    We are in a positive mood at BITMO at the start of 2024. Lots of hard work is coming together to launch our enhanced service offers. First off, we are improving how we approach kitchen repairs. Where we can’t match kitchen units and worktops, we will replace all of them, if that will extend the life of the kitchen significantly.  Belle Isle tenants have made it clear that they don’t want to have to put up with mismatched kitchen units. This will save us money in the long run as the frames are usually in perfectly fine condition.

    We’ve worked through the list of landlord and tenant responsibilities on repairs and identified over 30 enhancements to the standard repairs offer. Examples are repairing or replacing outside doors and unblocking sinks.

    Our Winter Warmth Campaign this year proved very successful. Having carried out thermal imaging surveys; we’ve approached the households whose homes are the least energy efficient and who are on benefits to offer a package of goods to help them stay cosy in the winter months. We have given warm goods like blankets, hot water bottles worth a total of £10,000 to 114 Belle Isle households.

    We have a regular food offer three days a week, cooked by food safety trained volunteers from a new restaurant quality kitchen and a new food bank that runs every Friday.

    As well as our Repairs Café, and Cinema Club, you may not have known that we provide free English and Maths tutoring and a hot meal once a week to primary school aged children. This is part of our effort to improve the life chances of people who live in Belle Isle. Our financial inclusion offer has generated £267k of extra income for our residents.

    We have launched a tool library, that will help people in maintaining their homes and gardens. Tenants can borrow things like stepladders, hedge trimmers and push lawnmowers. On top of this we are delighted to report that in most areas customer service and performance are going from strength to strength. We have raised our game in terms of rent collection, from being near the bottom of the housing offices in Leeds a few years ago to being at or close to the top.

    There are chances for Belle Isle tenants to work with BITMO to improve the area. You could become a BITMO shareholder, a Board Member, volunteer to help run community activities, take part in estate inspections or link up with your neighbours for things like walking groups, litter picking or a summer fun day. There’s the Belle Isle Gala coming up on Saturday 6 July at Windmill School from 12-3pm. You are welcome to just enjoy the day, but you could also volunteer to help or to run your own stall. To find out more call Tracey or Jo in our Community Development Team on 0113 378 2190 or 07891 270094.

    Strong and improving customer service and performance is supported by strong and improving staff satisfaction. Completing an annual staff satisfaction survey is an important part of our two-way communication at BITMO. We have regular one-to-one meetings between staff and managers, team meetings and written briefings. An annual survey provides the chance to focus at a team level on the parts of work life that improve staff loyalty and commitment and those which take away from it. BITMO staff tell us that they are engaged (81%), empowered (75%), well managed (88%) and that BITMO really supports their wellbeing (85%).

    This year we will be asking Belle Isle tenants to put their faith in us to continue to provide landlord services through a ballot in September. We hope that we are doing enough to earn that privilege.

    Have a question about this page?

    Fill out the form below and we will get back to you as soon as possible.

      BITMO Board meetings – involving you

      BITMO Chief Executive Deborah Kelly went live on Facebook just before the 25 January 2024 Board Meeting to let people know the main points that were going to be discussed. You can watch the video here.

      You can find out the dates of meetings and read the Board papers and minutes for all meetings here, including meetings back as far as September 2020.

      You can ask a question which will be discussed at the next Board Meeting using the form below and attend the meeting to hear the discussion.

      This will be raised at the next meeting. Dates are available on the BITMO website

      Have a question about this page?

      Fill out the form below and we will get back to you as soon as possible.

        BITMO – #TenantManagementWorks

        BITMO Chief Executive Deborah Kelly on why BITMO outperforms Housing Leeds – according to tenants

        Across England and Wales tenants have set up tenant management organisations to run their own estates better than councils do and to strengthen their communities. You can find out more on the National Federation of TMOs’ website.

        In Leeds, there is just one tenant management organisation. It is called Belle Isle Tenant Management Organisation (BITMO). At BITMO levels of tenant satisfaction and tenant influence are much higher than for Leeds Housing generally.

        From surveys carried out by Housing Leeds themselves, overall satisfaction with BITMO is 71% compared to 64% for Housing Leeds, satisfaction with repairs is 10% higher, and the difference the landlord makes to the neighbourhood scores 19% more for BITMO than Housing Leeds. We score 14% higher on listening to tenants and acting on what you tell us, and 13% higher on keeping you informed. We score 12% higher on being easy to deal with. This could be because we are based in the heart of the community and have an office that is open five days and two evenings a week. In terms of having a good reputation we score 29% higher than Housing Leeds. This could be because we are run by a Board with a majority of elected tenants from Belle Isle.

        All in all, that’s a good set of results. It’s worth knowing that any group of tenants can set up a tenant management organisation or join an existing one. If you’d like to find out more about tenant management, we’d be happy to talk to you.

        Belle Isle tenants manage their own homes and services. Tenant management delivers better services and local accountability. #TenantManagementWorks

         BITMOLeeds City CouncilVariance
        Overall Satisfaction71%64%7%
        Well Maintained Home76%67%9%
        Safe Home81%74%7%
        Repairs Last 12 Months77%70%7%
        Time Taken Repairs74%66%8%
        Communal Areas76%65%11%
        Neighbourhood Contribution75%61%14%
        Approach to ASB55%53%2%
        Safety in neighbourhood59%63%-4%
        Neighbourhood Appearance64%59%5%
        Listens & Acts64%55%9%
        Kept Informed76%66%10%
        Fairly & with Respect79%74%5%
        Complaints Handling28%29%-1%
        Easy to Deal With75%66%9%
        Friendly Approachable62%64%-2%
        Advice & Support55%54%1%
        Good Reputation55%39%16%
        Rent VFM66%69%-3%
        Results of the survey findings for Belle Isle and for the City generally for the nine months to 31 December 2023

        Have a question about this page?

        Fill out the form below and we will get back to you as soon as possible.

          BITMO News for Belle Isle Tenants – January 2024

          Every month BITMO sends all tenants an email with useful information about services and activities in Belle Isle. If you are a BITMO tenant and are not getting this email, please send us a message with your email address. You can read January’s email here.

          Have a question about this page?

          Fill out the form below and we will get back to you as soon as possible.

            BITMO News for Belle Isle Tenants – December 2023

            Every month BITMO sends all tenants an email with useful information about services and activities in Belle Isle. If you are a BITMO tenant and are not getting this email, please send us a message with your email address. You can read December’s email here.

            Have a question about this page?

            Fill out the form below and we will get back to you as soon as possible.

              Free holiday food & activities

              There’s free food at BITMO on all 7 working days between 27 December & 5 January, with free family activities on 5 days. This is funded by BITMO’s Board, which has a majority of Belle Isle tenants, to support the Belle Isle community over the holidays. #TenantManagementWorks

              Have a question about this page?

              Fill out the form below and we will get back to you as soon as possible.

                Belle Isle Ginnels and Anti-Social Behaviour

                Tenants have told us about drug taking, drug dealing, street drinking and anti-social behaviour (ASB) happening in ginnels near their homes. We are working with the police to make a stronger and safer Belle Isle, and we would like to understand the issues you experience living in your home. We know that crime and ASB can happen anywhere, but at this point we are focussing on the ginnels.

                Concerned about crime or ASB in a ginnel near you?

                Please take a couple of minutes to complete this online form. The information you give us will be treated with the strictest confidence. We will share it with the police, but we won’t give them your name or address. You will remain anonymous.

                We will not pass your name or address to the police
                Click to select an option
                Click to select an option
                Click to select an option
                Click to select an option

                Have a question about this page?

                Fill out the form below and we will get back to you as soon as possible.

                  Belle Isle is Special!

                  BITMO stands for Belle Isle Tenant Management Organisation. The council housing in Belle Isle is run by a Board with a big majority of elected Belle Isle tenants. The money for Belle Isle stays here and is spent on Belle Isle homes, services and support and opportunities for tenants and their families. Because decisions are made by Belle Isle tenants, our services are different from other parts of Leeds.

                  We have a team of caretakers who do repairs, look after green areas, and take away flytipping. Many landlords have got rid of caretaking services and replaced it with private contractors, who don’t have the same pride in the estates that they work on.

                  BITMO caretakers
                  BITMO caretakers

                  You can come into the housing office to see our housing staff face-to-face, five days a week. When you phone us your call will be answered by a member of our housing team based in Belle Isle who know where your home is. Many landlords have closed their public receptions and take calls through a central call centre.

                  BITMO housing counter
                  BITMO housing counter

                  We have two staff whose job is to help tenants get their full benefit entitlement and extra support where possible – like grants or household goods.

                  BITMO’s Board set up a Community Fund which pays out up to £70,000 a year to help with financial hardship, for environmental improvements in Belle Isle, as well as paying part of the costs of attending training courses to help you get a new job.

                  Please visit the BITMO’s GATE community centre, next to the housing office. There’s free tea and coffee, Wi-Fi, and computers. There is free food three times a week and a wide variety of activities. The GATE is open 9am-1pm Monday, Wednesday and Friday and 1-7pm Tuesday and Thursdays and 1-4pm one Saturday a month. You can get help with getting online – either to develop your skills or help accessing online services.  Many of the activities in the GATE are run by Belle Isle residents. You are welcome to join in or be part of setting up a new activity.

                  If you want to link up with your neighbours, meet other Belle Isle residents who share the same hobby or be involved in running a group, please get in touch with BITMO’s Community Development Team. We have helped residents organise fun days and community clean ups. People have come together to

                  · go on walks and go fruit picking

                  · garden and grow food  at the community garden or the community orchard

                  · cook and serve food with Belle Isle Community Kitchen or at other centres around Belle Isle

                  · fix and mend things at the Belle Isle repair café

                  You may have other interests – this could be anything from music and singing to angling to DIY. Please talk to our Community Development Team about any way you would like to be involved. There are volunteering opportunities not just at the BITMO’s GATE community centre but at other community centres and churches around Belle Isle. 

                  If you are looking to find a new job, go on a training course, develop a small business or go to college, please talk to our Community Development Team. We can offer initial support and help you find the best advice and support. 

                  Every five years you get a vote to say if you want BITMO to continue. If the tenants vote no, the estate would be managed by Leeds City Council. We think this would mean closing our housing reception, taking away the caretaking team, closing BITMO’s GATE and shutting the Community Fund. Please vote YES to BITMO every five years.

                  You can be part of running BITMO by becoming a shareholder. This means you can vote at BITMO’s Annual General Meeting, could become a Board Member and are invited to meetings and events during the year.

                  Belle Isle residents are at the heart of BITMO – as Board Members and volunteers

                  Have a question about this page?

                  Fill out the form below and we will get back to you as soon as possible.

                    BITMO News for Belle Isle Tenants – November 2023

                    Every month BITMO sends all tenants an email with useful information about services and activities in Belle Isle. If you are a BITMO tenant and are not getting this email, please send us a message with your email address. You can read November’s email here.

                    Have a question about this page?

                    Fill out the form below and we will get back to you as soon as possible.

                      BITMO Latest X

                      Your views on how we let our homes

                      Leeds City Council and BITMO are considering making changes to who can join the housing register and how we let our homes. This is due to the increased demand for social housing. We are considering changes so that:

                      Before we make any changes, we want to take your views into account. Visit Your Voice Leeds to read more and complete the survey.

                      Type something below and press return to search or click a related link:

                      X Close Search