Report a Repair
Only the tenant or joint tenant can report a repair. If you want someone else to be able to report a repair for you please fill in the advocate consent, using the form below. Advocate-consent-letterDownload There are four ways you can report a repair to BITMO Phone 0113 378 2188 or 0800 389 5503 […]
BITMO’s repair contract with Mears
[…] service achieves satisfaction levels at consistently around 80 – 90%. The complaints we receive are not normally about the length of time it takes to get a repair done, or about the quality of the work. They tend to be about decisions BITMO makes in-house about the work that will be done or not. […]
Recharges
If we find that any repairs are needed because of your actions, we think it is only fair to charge you. This includes If you, a member of your family or a visitor have caused damage that results in us having to do a repair or replacement. If you leave your home in a […]
News
[…] 2nd April and Bank Holiday Monday 5th April. The office telephone service will be open again from 8:45am on Tuesday 6th April. If you have an emergency repair when we are closed, please ring Leeds City Council Out of Hours on 0113 376 0499. Thank you and we hope you have a safe and […]
A Very Different Christmas
[…] open to help customers over Christmas apart from Christmas Day and the Bank Holidays on 28 December and New Year’s Day, and we have a 24-hour responsive repair service should some genuine emergency befall you that needs an immediate response. Fingers crossed you won’t need to call anyone out to fix your heating or […]
Home Visits
[…] the Tenancy Agreement is not taking place. When we visit you can raise any concerns with us, request information about the services we provide or report a repair. You may wish to become involved with a community group or take part in other activities arranged by BITMO or the council to improve your neighbourhood. […]
What’s Happening?
[…] Fridays 9am – 1pm We are also open on a Saturday once a month. In June we are open 1pm-4pm on June 21st for the Belle Isle repair café – as well as advice, support and for the use of computers and Wi-Fi. Councillor Rob Chesterfield is holding an advice surgery form 1.30-2.30pm. There […]
Bank Holiday Closure
[…] be open for Bank Holiday Monday 3 May. The office telephone service will be open again from 8:45am on Tuesday 4 May. If you have an emergency repair when we are closed, please ring Leeds City Council Out of Hours on 0113 376 0499. Thank you and we hope you have a safe and […]
Bank holiday closure
The office will be closed from 5pm Wednesday 1 June until 9am Monday 6 June. If you have an emergency repair then please call 0113 376 0499.
Your Rights as a Tenant
[…] property, pay your rent on time, maintain the property in a “tenant like manner”, – this means look after it, don’t cause any damage, attend to minor repairs yourself; not cause any anti-social behaviour, not use the property for any illegal or immoral purpose, not sub-let it. The Right to a Safe and […]
