Tenant Satisfaction Measures

9 February 2022

Have your say on the Tenant Satisfaction Measures Consultation

As part of Government moves to increase engagement with tenants by social housing providers, the Regulator of Social Housing would like to get you views on measures of tenant satisfaction.

The measures are intended to make landlords’ performance more visible to their tenants and to help tenants hold their landlords to account. They will be a reporting requirement of social landlords from April next year. Tenants should also be able to use the information to compare landlords, and for landlords to use this data to identify good practice of others. The measures proposed should be those that matter to tenants.   

The consultation document is available here until 3rd March. The Regulator would very much like to hear your views.


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Your views on our service standards and performance

Housing Leeds and BITMO want to make it easier for tenants to understand:

Please take part in the survey by clicking on this link.

The survey will take around 5 minutes and will close on the 21 June 2026.

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