Our Performance

Belle Isle TMO Performance update

Performance information is divided and presented in sections relating to each of the 3 main aims of Belle Isle TMO. These are:

  • be a well-run organisation
  • provide high quality service
  • help build a stronger and safer community

Tenant Satisfaction Measures (TSM’s)

Performance Indicators

BITMO Reports & Financial Statements

BITMO trophy cabinet

  • 2025 – National Federation of TMO’s (NFTMO) Highly Commended, Project – BITMO’s Community Fund
  • 2025 – National Federation of TMO’s (NFTMO) Highly Commended, Community Champion – (Penny Virdee)
  • 2023 – National Federation of TMOs (NFTMO) 2023 award for Manager of the Year (Peter Sutton)
  • 2019 – National Federation of TMOs (NFTMO) 2019 award for Effective Partnership Working
  • 2019 – Association of Gas Safety Managers (AGSM) Finalist award
  • 2018 – Innovation in Service Delivery Award – National Federation of TMO
  • 2016 – AGSM Gas Safety Awards – WINNER – Gas Industry Leadership demonstrating Board Level Involvement in Gas Safety
  • 2013 – NFTMO – WINNER – Most Improved Tenant Management Organisation
  • 2017 – UK Housing Awards – Finalist – Outstanding Approach to Tenant Empowerment
  • 2017 AGSM Gas Safety Awards – Finalist
  • 2017 –TPAS Tenant of the Year Northern Region Finals – Finalist – Belle Isle Tenant Ken Ingram
  • 2016 – UK Housing Awards – Finalists – Outstanding Approach to Repairs and Maintenance
  • 2016 – AGSM Gas Safety Awards – WINNER – Gas Industry Leadership demonstrating Board Level Involvement in Gas Safety
  • 2014 – NFTMO – WINNER – Community Empowerment
  • 2015 – TPAS – Finalists – Digital Inclusion
  • 2015 – TPAS – Finalists – Tenant of the Year
  • 2015 – UK Housing Awards – Finalists – Community Empowerment
  • 2016 – UK Housing Awards – Finalists – Outstanding Repairs Service

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    Free family food & activities in the summer holidays

    There’s free family food and activities throughout the summer holidays in Belle Isle. There’s the programme in BITMO’s GATE, Coopers Field events run by Breeze and the Youth Service and Healthy Holidays programmes in community centres and the Youth Hub.  You can read more about the programme here.

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