Belle Isle Tenant Management Organisation has landlord management responsibility for approximately nineteen hundred council properties in the Belle Isle area of Leeds. This temporary role is to support Belle Isle tenants cope with the cost of living crisis over the next 12 months. The work will involve helping tenants manage their debts, reduce their financial commitments, maximise their income and pay their rent and debts.
Your typical caseload would involve working with people to address their multiple debts and increase their budgeting skills. You will actively manage your own caseload, working with and on behalf of customers, triaging enquiries on an urgent priority basis and assessing whether to deal with it in house or refer for external support.
You will have frontline customer service skills; meeting customers and triaging their needs to assess quickly how best we can help and support them. You will have the ability to develop relationships with support agencies; Engage Leeds and Forward Leeds, reputable debt organisations like Leeds MIC and StepChange and charities like St Vincent’s.
You will have current practical knowledge of common welfare benefits and you will help tenants to claim benefits and research entitlement, liaising with the DWP and local authority as well as referral to employment support.
Although you will be based in the BITMO offices and community centre, you will also work off site, for example at the foodbank, in local schools and carrying out home visits. There will be occasional evening sessions.
As well as a full induction and training plan, there is also the opportunity to undertake some formal benefit training as part of this role.
Please see the JD for specific duties and more information about the role.
• Contributory Pension scheme.
• Employee Assistance Programme & opt in cashback health plan.
• Annual holiday of 25 days + bank holidays
• Continuous service when transferring to or from other Local Authorities.
• Office location in South Leeds easily accessible by major transport routes & free onsite parking.
Applications must be made by using the Application Form and received by 12 noon on Monday 3rd October 2022.
Return by e-mail to: firstname.lastname@example.org
Lindsay Woolsey, HR Manager
Belle Isle Tenant Management Organisation Ltd
Leeds, LS10 3QH