Rent Account Officer – Internal Vacancy (BITMO and Leeds City Council employees only)

Contract Type:
Permanant Salary:
£12,824 - £13,479 per annum (FTE £32,061 - £33,699pa) Hours:
14.8 per week (Thursday and Friday) Job Ref:
RAOJS Closing Date:
16/12/2025 12:00 pm

Belle Isle Tenant Management Organisation

Permanent, Part-time, job share, 14.8 hours per week (7.4 hours per day, Thursday and Friday)

C3 £12,824 – £13,479 per annum (FTE £32,061 – £33,699pa)

BITMO is a tenant-managed organisation based in the heart of our community in Belle Isle south Leeds. Working closely with Leeds City Council, we are responsible for managing their housing and estate services in the Belle Isle neighbourhood, which is approximately nineteen hundred council properties.

Working within a small team of Rent Account Officers in a job share arrangement on Thursday and Fridays with a colleague who will work Monday, Tuesday and Wednesday. You will support the Income & Tenancy Manager in undertaking an efficient arrears recovery role within your defined patch. You will negotiate payment terms with debtors and their representatives, undertake tenancy visits, advise tenants on the options available for the payment of rent including applications for universal credit, housing benefit, maximising income through various debt recovery processes, and liaise with legal services and outside agencies in the recovery of debt. This position is office based. Please see the job description for specific duties of the role and person specification below

JD Rent Account Officer Download

We offer:

Contributory Defined Benefit Pension scheme.
Employee Assistance Programme & opt in cashback health plan.
Annual holiday entitlement of 26 days + bank holidays (pro-rata for part-time employees) increasing by 1 day per year of completed service up to a maximum of 5 additional days.
Continuous service when transferring to or from other Local Authorities.
Office location in South Leeds easily accessible by major transport routes & free onsite parking.

Applications must be made by completing and submitting the online Application below by 12 noon on Tuesday 16^th December 2025.

What experience do you have which makes you the right candidate for this role. *

Please answer in no more than 200 words

What methods would you use to make contact with people who are hard to reach? *

Please answer in no more than 200 words

Do you have experience of dealing with emotive and/or confrontational situations and how do you deal with this? *

Please answer in no more than 200 words

Please tell us about your experience of situations which involve a customer’s inability to pay their rent. *

Please answer in no more than 200 words

Please tell us about Universal Credit and how you think this benefit might affect Belle Isle households in a positive and negative way. *

What experience have you got that you could use to help people draw up accurate budgets of their household income and expenditure? *

Please answer in no more than 200 words

How would you handle a situation where a tenant was being verbally abusive on the telephone or in person?. *

Please answer in no more than 200 words

What experience do you have of dealing with difficult situations and not being able to give the customer what they are asking for. *

Please answer in no more than 200 words

Tell us about a time when you have successfully juggled conflicting workloads and priorities and what strategies you used to achieve this *

Please answer in no more than 200 words

Give an example of when you have successfully contributed to team work. *

Please answer in no more than 200 words

How would you adhere to GDPR guidelines whilst providing a frontline service. *

Please answer in no more than 200 words

What is your understanding of safeguarding. *

Please answer in no more than 200 words

Name *

First

Last

Address and postcode *

Phone *

Email *

Please list the jobs you have had in the last ten years *

Give name of employer, position held, dates worked and very brief description of duties.

Please list the training and education courses you have attended in the last ten years and any qualifications you have obtained. *

Are you related to, or a close friend of any BITMO employee or Board Member? *

No, I am not
Yes, I am

If you are related to, or a close friend of a BITMO employee or Board Member, please give details below. *

We need a reference from your current or most recent employer *

Please give the name of the company, name of the person, job title and email address.

Please give a second referee. This can be from a previous employer or a character reference. *

Please give the name of the company (if applicable), their name, job title (if applicable), email address and tell us your connection with this person.

Can we contact your referees during the recruitment process? *

Yes you can
No, not at this stage

Where did you first hear about this vacancy?

© 2025 Belle Isle Tenant Management Organisation Limited.
Registered under the Co-operative and Communities Benefit Societies Act No.29817R.
Registered Office: Aberfield Gate, Belle Isle, Leeds LS10 3QH

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BITMO Closed for Staff Training on Friday 5 December

BITMO offices are closed on Friday 5 December for staff training. The breakfast club and the foodbank will be open as normal, staffed by volunteers.

The housing counter will be shut, and the housing service is only available for emergencies on 07562 439839.

BITMO’s GATE will be opened by volunteers for the Friday breakfast, but no BITMO staff will be present. The foodbank will be open on Friday afternoon, run by foodbank volunteers. Only those with foodbank vouchers should attend.