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Pay Your Rent

If you are struggling to pay your rent, please contact your Rent Officer for help. For more advice see Money Problems.

There are several ways to pay your rent.

Pay online

You will need your 9 digit rent account reference number. You can find this out by checking your quarterly rent statement or calling 0113 378 […]

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Report a Repair

Only the tenant or joint tenant can report a repair. If you want someone else to be able to report a repair for you please fill in the advocate consent.

There are four ways you can report a repair to BITMO


0113 378 2188 or 0800 389 5503 (office hours)
Emergency out of hours: 0113 376 […]

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Add or remove someone

There are two ways to add or remove someone from a council tenancy. Both options have advantages and disadvantages depending on your circumstances. It is important to speak to your Rent Officer before making any decisions.*You should get independent legal advice before making any changes to your tenancy.*

End the existing tenancy and create a […]

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Get Involved

[…] your say about our services, your home and where you live, and our involvement activities give you the opportunities to do just that.

There are a number of ways you can get involved, which include:

Answering questionnaires, completing surveys and providing feedback on our services.Attending meetings to help improve services provided by BITMO, such as focus […]

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Antisocial Behaviour

[…] say is unreasonable, that causes harassment, alarm or distress a nuisance or annoyance.

Reporting Antisocial Behaviour

If you are a council tenant in the BITMO area you need to report the problem to BITMO.  You can come in to the BITMO Office, phone us on 0113 3782188 (office hours) or email
If you are a […]

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Volunteer Locally

[…] benefits you’ll get, volunteering doesn’t have to involve a long-term commitment or take a huge amount of time out of your busy day. Giving in even simple ways can help those in need and improve your health and happiness.

In the year from April 2018 to March 2019 there were 352 sessions run by volunteers […]

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[…] of a criminal conviction or tenancy action?Be a responsible resident and be aware of scammers.Remember, if it’s cheap it’s probably a scam. There are a number of ways you can remove your unwanted items. For more information visit:


Have you been targeted by a housing disrepair claims company? Could you afford a large settlement […]

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Our five year plan

[…] the environment 

We will mitigate this risk with

Timely dataSkilled staffFocus on qualityEffective performance management

2 INEFFICIENT BUSINESS PROCESSES THAT CREATE ERROR, DUPLICATION AND RE-WORK.  If we work in inefficient ways we will never release the capacity and talent of our people to make a difference in the community.

We will mitigate this risk through:

Commitment to simplificationContinuous improvementRemoving […]

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Fit for the Future

[…] to make a sustainable difference in our community.

Getting The Basics Right has never been more important. Our singular commitment to simplicity and continuous improvement has in some ways been propelled by the circumstances of the pandemic. We have by necessity, streamlined what we do to focus on the things that have impact.

We have become […]

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Your Community

[…] to us too. By clicking the links in this section of the website you can find out more about what’s happening locally, what BITMOs GATE offers, and ways that you can become involved with BITMO so that we can work together to improve Belle Isle.

As part of our commitment to the community, we are:

Carrying […]

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BITMO Latest X

Study skills and computer courses at BITMOs GATE

Thinking of going back to college? We have got the perfect short summer course for you. Six mornings in August in BITMOs GATE with practice in English, Maths and study skills plus advice on finding the course to suit you from September. Ring the team at BITMOs GATE on 0113 378 2190 or email for more information.

NEW! Starting in September – digital skills course with Leeds City College.

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