We measure performance using different indicators. These are called KPIs (Key Performance Indicators).
These indicators guide us in how well we are delivering services and running the organisation.
Every month (usually around the 30th) we give you the highlights; the table below summarises our target, current and previous performamce against seven of these indicators.
BITMO Perfomance - as at end of March 2012
| Indicator |
Target Performance |
Current Perfomance |
Last years performance |
| The average time it takes to relet an empty home |
45.0 days |
45.0 days |
46.17 days |
| Percentage of rent in arrears |
2.90% |
2.21% |
2.73% |
| Percentage of properties meeting or exceeding the decent - homes standard |
95% |
96.88% |
96.16% |
| Percentage of complaints dealt with within 10 days |
95% |
94.74% |
89.29% |
| Emergency Repairs: attend within 3 hours and complete within 24 hours |
98.80% |
95.35% |
98.08% |
| % of Annual Gas Servicing Outstanding with ongoing action |
99% |
98.65% |
91.12% |
| Number of tenant Board members |
12 |
12 |
12 |