Complaints and Compliments

We value your opinion and so we aim to make it as easy as possible for you to tell us what you think. We use compliments, comments and complaints to understand how we can run services better.

You can tell us what you think by email, in writing, in person or by telephone;

• By e-mail – bitmoenquiries@belleisletmo.co.uk 
• In writing to BITMO, Aberfield Gate, Belle Isle, Leeds. LS10 3QH
• In person - you can talk to us at the above office
• By telephone - you can call us on 214 1833

If you offer a Compliments or make a comment about services;

We will:

• Acknowledge the compliment or comment
• Pass it on to the right person to make sure the right person or people get the compliment or comment

If you make a formal complaints about services;

We will:

• Acknowledge your complaint within 1 workings day
• Pass your complaint to an Investigating Officer and will send you a written response within 10 working days.

Belle Isle TMO is always looking for ways to improve our service, your feedback matters. 

Complaints Procedure

• If you do complain we will investigate and respond as a stage 1 complaint.
• If you are unhappy with the stage 1 result you can take it to stage 2 where a senior member of staff will investigate and respond.
• If you are still unhappy with our response you can ask us to review it at stage 3 with a panel of BITMO Board members

If after these three stages you are still not happy you can contact the Ombudsman:

• Phone: 0845 602 1983
• Write to: The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH