If you need to report a repair, you can use the online reporting form which you can complete and submit from this website or you can phone or call in person to Aberfield Gate.
Housecall Repair Reporting System
Use our easy diagrams and text boxes to report a repair on-line (only available for non emergency repairs)
Please note that you will need your Rent Account Number to complete your repair request.
If you'd prefer to speak to a member of staff, you will need to contact Belle Isle T.M.O.'s dedicated Repairs Team either at our counter or using our Freephone telephone number: 0800 389 5503
By clicking on the link from this page, you will be able to go to the website of Blackie Ltd, our partnering contractors where, as well as information about Blackies, you will find information about how to report your repair as well as some useful hints and tips about simple repair tasks and a few measures to help to avoid the need for some repairs.
There are, of course, some minor repairs which are your own responsibility and you can also find details of these by checking out the Blackie website.
All repairs should be reported to the Belle Isle T.M.O. Repairs Team either in person, or by phone on:0800 389 5503
The Repairs Team will be available during the following times:
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9:00am to 5:00pm
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Mondays, Tuesdays and Thursdays
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9:00am to 1:00pm
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Wednesdays
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9:00am to 4:00pm
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Fridays
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Outside these times or if the line is busy, you can leave a message for the Team and they will get back to you.
Once your repair order is raised, an appointment will be made for when you want the repair to be done.
You should make sure that you have the date and the part of the day for which the appointment is made (morning or afternoon) before leaving the office or ending the phone call.
You will be sent written confirmation of the appointment details by post, but you should make sure that you have a note of this before you leave the office or end the call.
Contact by E-mail - If you have access to email, you can make a report to bitmo-enquiries@belleisletmo.co.uk using the link from this page.
FOR EMERGENCIES ONLY and outside the above times, you should ring 0113 3984710 and the report will be passed to our Out of Hours Repairs Service.
PLEASE NOTE THAT THIS SERVICE IS FOR EMERGENCIES ONLY AND A CHARGE WILL BE MADE WHERE THE REPAIR IS FOUND NOT TO BE AN EMERGENCY.